Frequently Asked Questions
Everything you need to know about our premium alpine apparel and gear.
How long does shipping take for mountain performance gear?
Standard shipping typically takes 3-5 business days within the continental US. We also offer expedited 2-day shipping for those heading to the peaks on a tight schedule.
What is your return policy for technical outerwear?
We accept returns on all unworn, unwashed items with original tags attached within 30 days of purchase. Please note that safety-rated climbing hardware is final sale.
Are your jackets covered by a warranty?
Yes, all Blackbird Mountain Guides signature apparel comes with a limited lifetime warranty against manufacturing defects in materials and workmanship.
How do I ensure I am ordering the correct size?
Each product page features a detailed size guide. Our technical fit is designed for layering; if you prefer a looser casual fit, we recommend sizing up.
Do you offer international shipping for global expeditions?
Currently, we ship to over 50 countries worldwide. International shipping rates and duties are calculated at checkout based on your specific destination.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and interest-free installment plans through Shop Pay for larger gear investments.